TERMS AND
CONDITIONS
GUARANTEE
Parts and
labor provided by SA&J Electronics Inc. to repair your equipment are
guaranteed for a period of ninety days from the date that the equipment is returned
to the customer; either by customer pickup or via another method. This
guarantee is strictly limited to the services requested and the problems stated
on the initial work order and the parts and labor utilized in performing those
repairs as listed on the final invoice. This guarantee is only valid if the
amount due for repairs has been paid within the specified payment terms, as
stated on the invoice. If the same failure reappears within the guarantee
period, our sole responsibility shall be to complete the repair of the original
defect; if additional parts (in addition to those replaced in the original
repair) are required, the customer will be charged and agrees to pay for those
additional parts and only the labor will be provided at no additional charge
under the guarantee. This limited guarantee does not extend to other portions
of the equipment which were not serviced, nor does it apply to other defects
that may occur during the guarantee period that are not part of the original
problem. Other limitations of this guarantee include, but are not limited to,
general cleaning and checkout of equipment. The customer has no other rights as
part of this limited guarantee. Regardless of the cause of any equipment
failure occurring within our guarantee period, the customer will not be
reimbursed for, and agrees not to hold SA&J Electronics Inc. responsible
for: an election on the customers part to have additional parts and/or service
provided by another repair facility; any personal or professional losses resulting
from damage to related equipment (including tape or other media) regardless of
their monetary and/or personal value; other damages or consequences resulting
from a loss of income, a loss of business, or a loss of life. If the return of
the repaired equipment is necessary, our guarantee period will not restart; the
guarantee period from the original repair shall be the only one in effect.
However, our guarantee period will be extended for the period of time the
returned equipment is in our possession. Shipping costs are not covered as part
of our repair guarantee, even if the customer paid similar shipping costs as
part of the initial repair. All shipping or other transportation costs required to
transport
the equipment to and from the service facility for additional repairs under our
guarantee are the responsibility of the customer. This guarantee is void if
anyone other than SA&J Electronics Inc. enters into the unit after it has
been repaired.
MANUFACTURER’S
WARRANTY AND SERVICE CONTRACTS
Many manufacturers
and service contract companies, hereby referred to as the ‘third party’, do not
pay the service facility for conditions, which are not actual manufacturing
defects. This may include: clogged heads, dirty tape path, operator error,
equipment abuse, jammed tapes, normal wear and tear or reported troubles that
cannot be duplicated. The customer is subject to, and agrees to pay, a fee for
testing the unit if the problem cannot be duplicated or any other condition
that the third party does not pay for, even if it occurred within the third
party’s specified warranty/contract period. If for any reason (including
bankruptcy of the company to whom the invoice is submitted) the third party
decides not to pay SA&J Electronics Inc. for the repairs made on your equipment,
even though they originally agreed verbally or in writing to do so, the
customer will be invoiced, and agrees to promptly pay the amount due on the
invoice. No work will be initiated on any equipment in which the customer
claims any kind of warranty on, until proper proof of purchase is presented.
All requests for warranty service must be presented at the time the unit is
received by SA&J Electronics Inc. Any requests made after the initial
receipt of the equipment by SA&J Electronics Inc. will not be honored.
CABINET
CONDITION
SA&J
Electronics Inc. takes every precaution to protect the condition of the
equipment’s cabinet. The customer agrees not to hold SA&J Electronics Inc.
responsible for any scratches, nicks, dents, etc. unless the customer specifically
requests, when equipment is initially received by SA&J Electronics Inc.,
that the cabinet condition be notated on the work order.
TURN
AROUND TIME
SA&J
Electronics Inc. makes every effort to quote an accurate turn around time.
However, this time varies for a number for reasons: previously received
equipment in for repair, priority service requests, back ordered parts,
intermittent failures, etc. The customer agrees not to hold SA&J
Electronics Inc. liable for damages, loss of income, loss of business, loss of
life or any other consequences resulting from repairs not completed within a
reasonable period of time due to these and other factors beyond the control of
SA&J Electronics Inc.
ESTIMATES
AND PRICE QUOTATIONS
An estimate
will be provided if the repair costs will exceed the pre-authorized amount
stated on the work order. If at anytime during the repair process the customer
decides not to have the equipment repaired, the customer will be charged and
agrees to pay an evaluation/diagnostic fee of two hours at the appropriate,
currently posted rates. It is impossible to always estimate the extent of, or
the precise cost of the required repairs on an initial evaluation estimate;
therefore it may be necessary to revise previous estimates during the repair
process if other problems are discovered. If it is expected that the final cost
of repair will exceed the most recent estimate by more than ten percent, a
revised estimate will be submitted to the customer for approval.
INSURANCE
The
customer is hereby notified that equipment sent to SA&J Electronics Inc.
for repair, evaluation or any other reason, is not insured or protected to the
amount of the actual cash value thereof, or otherwise insured, against loss
occasioned by theft, fire, vandalism, water damage, earthquake, tornado, flood
or other natural causes while the property is in the possession of SA&J
Electronics Inc. The customer is further notified that said property is not
insured or protected to the amount of cash value thereof, or otherwise insured,
against loss or damage resulting from any cause while in transit to or from the
facility of SA&J Electronics Inc., whether transported by a SA&J
Electronics Inc. operated vehicle, or another carrier, unless specific
arrangements have been previously made in writing between the customer and
SA&J Electronics Inc., and paid for separately by the customer.
SHIPMENT
Shipments
from SA&J Electronics Inc. can be made through UPS. Although SA&J
Electronics Inc. will comply with special carrier requests whenever practical,
SA&J Electronics Inc. reserves the right to make the final selection for
all shipments. Shipping and Insurance costs will be prepaid by SA&J
Electronics Inc. and the charge added to the invoice. Special conditions will
apply to shipments outside the USA. Any discrepancy between items on the
packing slip/invoice and the goods received in a shipment must be reported to
SA&J Electronics Inc. within five business days of receipt. SA&J
Electronics Inc. is not responsible for any loss or damage resulting from any
cause while in transit to or from the facility of SA&J Electronics Inc.,
furthermore the customer will not be reimbursed for, and agrees not to hold
SA&J Electronics Inc. responsible for any personal or professional losses,
or other damages or consequences resulting from a loss of income, a loss of
business, or a loss of life. Any claim
of damage or loss is between the customer and the transportation carrier.
SA&J Electronics Inc. will assist the customer in the presentation of any
necessary claims. Loss or damage in transit shall not, however, relieve the
customer of their obligation to pay SA&J Electronics the full amount due
according to the terms shown on the invoice.
Shipping costs are not covered as part of our guarantee, even if the
customer paid similar shipping costs as part of the initial repair or order.
All shipping or other transportation costs required to transport
the goods to and from the facility of SA&J Electronics Inc. for additional
repairs under our guarantee are the responsibility of the customer.
PAYMENT
The
Customer agrees to pay all costs of transportation, insurance, taxes (including
without limitation any sales, use or similar tax and any tax levied on or
assessed to SA&J Electronics Inc. after the ordered products are delivered
to customer), license fees, custom duties and other charges related thereto and
to the extent these are paid by SA&J Electronics Inc. they shall be
invoiced to the customer and become part of the total due. The customer is responsible for,
and agrees to pay, all legal fees and costs incurred for collection services
required to receive payment from the customer.
The customer agrees to promptly pay all interest and late fees assessed
against an invoice not paid according to the payment terms stated on the
invoice.
MISCELLANEOUS
1) Any
time equipment is hooked up to a service bench it is subject to our posted
minimum charge. The customer is subject to, and agrees to pay for, a
evaluation/diagnostic fee, if at any time the customer decides not to have the
equipment repaired. 2) The customer agrees to pay daily storage fees, interest
charges and late charges for equipment not returned to the customer within
thirty days of completion or estimate refusal. 3) Failure on the customers part
to pay for and arrange the return of their equipment will result in the sale of
the equipment by SA&J Electronics Inc. to recover diagnostic, repair,
storage, interest and late charges. The customer agrees to allow SA&J
Electronics Inc. to dispose of or sell the equipment to recover these costs if
arrangements have not been made to have the equipment returned within thirty
days after either verbal, electronic or written notification of completion has
been issued by SA&J Electronics Inc. The customer further agrees to
promptly pay for any difference between the amount due on the invoice and the
amount collected from the sale of the equipment. The customer also agrees that
all monies collected from the sale of equipment shall be that of SA&J
Electronics Inc. The customer agrees not to hold SA&J Electronics Inc.
responsible for any consequences, damages or personal or professional losses
resulting from the sale or disposal of the equipment. 4) SA&J Electronics
Inc. reserves the right to require a non-refundable deposit/prepayment towards
repair. 5) SA&J Electronics Inc. reserves the right to refuse to release any
equipment left in the custody of SA&J Electronics Inc. to any person not in
possession of a proper claim check. 6) The customer agrees not to hold SA&J
Electronics Inc. responsible for releasing equipment to any person in
possession of a proper claim check. 7) All over the counter and
special order item sales are final. There is no warranty on items we sell
unless the customer pays the labor fee for the installation and testing of
these components. No returns, exchanges or refunds will be made for
any over the counter sales or special ordered items. At the discretion of
SA&J Electronics Inc., select items may be returned subject to a minimum 20%
restocking fee. 8) The customer accepts all responsibility for selecting and
ordering the correct part. 9) SA&J
Electronics Inc. reserves the right to refuse service to anyone without cause
or explanation. 10) These terms and conditions are subject to change without
notice. 11) The above terms and conditions are effective from December 6, 2001
and supercede all prior terms and conditions previously published by SA&J
Electronics Inc. and are by this reference incorporated into every work order,
estimate, invoice and contract between SA&J Electronics Inc. and its
customers.